Legal uncertainty is one of the most challenging aspects of technology policy. Doubt about public funding, local autonomy, and compliance requirements pose the greatest barriers for those with the fewest resources to make strategic decisions about their communities’ future. Fortunately, centering relationships in workplace decision-making can substantially insulate against burnout and dissatisfaction.

1. Invest in people 

Perceived lack of control, recognition, and fairness are three leading causes of workplace burnout. Especially in times of uncertainty, having a voice in a small way can make a big impact. Conversely, losing freedoms, no matter how small, can have a devastating effect. Harvard and MIT’s joint Work and Wellbeing Initiative identifies three impactful ways that employers can enhance employees’ sense of control: offering improved autonomy and task variety; increasing control over work schedules; and expanding employee input or “worker voice”. Through thoughtful planning and human-centered management, employers can increase workplace satisfaction and retain talent for sustainable growth. 

2. Build for the future

For many people (myself included), the pandemic substantially changed future plans, upending milestones and life transitions for both better and worse. Post-pandemic workplace research from Gallup found that nearly 80% of employees were either not engaged or actively disengaged with work. Common reasons cited included unclear expectations, lack of growth opportunities, and inability to use strengths in the workplace. 

Just as technology and policy evolve, humans are not fixed at the moment in time they join an organization. Maintaining relationships between management and employees requires ongoing teamwork. Though legal uncertainty may pose challenges, supportive leadership can offset averse organizational impacts by investing in professional development and community empowerment.

3. Plan for partners

Collaboration through Public-Private Partnerships and similar models promote efficiency through resource sharing. As government funding and spending policies face opposition, partnerships are critical to fill much-needed gaps. Working with local partners who can provide sustainable long-term support. Match dollars from local philanthropy, corporate device programs, and outreach partnerships can maximize funding’s impact and promote sustainability and community development. 

Organizations like Mission Telecom are providing nonprofit service to community serving institutions, like schools and libraries, across the United States. Too many residents have the infrastructure available for service, but can’t afford the monthly subscription price. Community organizations played a vital role as trusted partners during the Affordable Connectivity Program, supporting outreach and enrollment efforts. With only the Lifeline program remaining, community partners will once again offer sustainable, long-term support throughout inconsistent government funding cycles. 

Relationships Are Key

Human connections are the common thread across each of these best practices. Every person has valuable contributions to offer. While some workplace experiences may provide more quantifiable impact, supporting employees on a personal level promotes tangible benefits through longevity and staff retention.